Frequently Asked Questions

General Asking

What generator services does Frontline Generacs provide?

Frontline Generacs provides comprehensive generator services, including installation, diagnostics, maintenance, load testing, repairs, and system upgrades for residential and commercial customers. We ensure reliable power solutions tailored to your property, covering everything from routine care to emergency support throughout South and Central Texas.

Do you install new Generac generators?

Yes. We professionally install new Generac generators, ensuring proper sizing, placement, electrical integration, and code compliance. Our team handles everything from setup to testing so your generator operates safely and dependably.

Can you perform maintenance on existing generators?

Yes, we provide thorough maintenance for existing generators to ensure reliability, performance, and long-term system protection, including:

Oil and filter changes
Battery inspection and replacement
Fuel system checks
Load testing
Troubleshooting and performance diagnostics
Preventive care to extend lifespan and prevent costly breakdowns

Do you offer annual service contracts?

Yes. We offer annual service contracts that include scheduled inspections, preventive maintenance, system testing, and priority support. These plans help ensure your generator remains dependable year-round and ready for any outage. Additionally, our contracts provide discounted repairs, extended system monitoring, and expert guidance to maximize your generator’s lifespan and efficiency.

Do you offer whole-home generator solutions?

Frontline Generacs Whole-Home Generator Solutions Include:

System design tailored to your home’s energy needs.
Accurate generator sizing for reliable backup power.
Professional installation by certified technicians.
Ongoing maintenance to ensure long-term performance.
Seamless, automatic backup power for essential appliances.
Support for family comfort during outages across South and Central Texas.
Expert guidance on fuel options (propane or natural gas).
Energy efficiency optimization for reduced operating costs.
Integration with existing electrical systems for smooth operation.
Minimizing downtime during power interruptions for peace of mind.

Do you install propane or natural gas generators?

Yes. We install both propane and natural gas generators with proper fuel connections and safety standards. Our technicians ensure optimal placement, compliance with local codes, and efficient system performance, providing reliable backup power for your home or business during outages.

Do you install transfer switches?

Yes. We install both manual and automatic transfer switches to ensure smooth, safe transitions to backup power. Proper transfer switch integration protects your home and generator while enabling reliable emergency power delivery. Our technicians handle the entire process from start to finish, ensuring compliance and optimal performance.

Our transfer switch services include:

Manual and automatic transfer switch installation
Wiring and electrical integration
System testing and verification
Compliance with local electrical codes
Safety checks and performance optimization

Do you offer surge protection installation?

Yes. We install surge protection to safeguard your generator and electrical system. This helps prevent damage from voltage spikes, lightning strikes, or power fluctuations, protecting your appliances, electronics, and generator for long-term reliability and uninterrupted operation during storms or outages.

Can you relocate an existing generator?

Yes. We can safely relocate your existing generator to a new position on your property. Our team handles disconnection, site preparation, transport, reinstallation, and full system testing to ensure compliance with manufacturer guidelines and local codes. We make relocation efficient, secure, and stress-free.

Do you offer mobile generator solutions?

Yes. We can support mobile generator solutions for temporary, portable, or event-based power needs. Our team helps select, configure, and maintain mobile units for reliable performance in various environments. We also provide on-site setup, safety checks, and fuel management to ensure uninterrupted operation wherever you need power.

Our Services

We provide full-service generator solutions, from quick troubleshooting and diagnostics to complete new system installations.

Generator Installation

Our team delivers professional generator installation to ensure safe, efficient, and reliable power for your property. We set up systems designed for long-term performance.

Generator Maintenance

Keep your generator running at peak performance with our scheduled maintenance services. We inspect, tune, and service every component to prevent downtime and costly failures.

Generator Sales

We offer high-quality generator sales and upgrade solutions to match your power needs. From modern models to advanced system enhancements, we help you stay fully prepared.

Generator Repairs

Our technicians provide fast and accurate generator repairs to restore your power system. We diagnose issues quickly and deliver reliable fixes to keep your equipment running.

Generator Replacement

Many homes and businesses face unexpected outages because old or inefficient generators fail at critical moments.

Generator Inspection

Our inspection and diagnostic services identify issues early and ensure your generator operates safely. We test critical components to maximize reliability and efficiency.

Generator Cleaning

We handle generator replacements with precision, upgrading outdated or failing systems to provide reliable and efficient power solutions.

Generator Troubleshooting

Our expert technicians quickly troubleshoot and resolve generator issues, pinpointing problems accurately to restore your system’s reliability.

Generator Tune-Up

Keep your generator in top condition with our professional tune-up services, optimizing performance and extending the life of your equipment.

Commercial Generators

We offer commercial generator solutions designed to protect businesses from downtime, keeping operations running smoothly and efficiently.

Residential Generators

Unexpected outages can disrupt your comfort, safety, and daily routine especially when you rely on electricity for essential home systems.

Service Areas & Availability

What areas of South and Central Texas do you service?

We proudly serve a wide region throughout South and Central Texas, including major cities and surrounding rural communities. Our service area covers residential and commercial properties, ensuring reliable generator support wherever dependable backup power is needed across this broad Texas region.

Are your services available 24/7?

Yes. We provide 24/7 availability for urgent generator issues and emergency support. Our team is ready to respond at any time, day or night, ensuring that your home or business experiences minimal downtime during unexpected power outages. Prompt, reliable service is our priority

How quickly can a technician arrive during an emergency?

Response times vary depending on your location.
Emergency calls are prioritized for rapid response.
Our goal is to restore safety and power reliability without delay.
We keep clients informed throughout the process.
Immediate troubleshooting advice is provided while the technician is en route.

How can I contact Frontline Generacs for urgent assistance?

You can reach Frontline Generacs for urgent assistance through our dedicated emergency phone line or by submitting a priority service request online. Our team monitors calls after hours and responds promptly to ensure your generator concerns are addressed quickly, safely, and professionally during critical situations.

Where We Work

We’re a local Generator servicing company with a regional reach.

Our crews operate throughout South and Central Texas, proudly serving homeowners, businesses, and property managers across the region.

Areas We Serve Across south & central Texas

Repairs & Troubleshooting

Do you offer emergency generator repair?

Yes. We provide fast emergency generator repair services to restore your system as quickly as possible. Our technicians diagnose issues efficiently and ensure your generator is safe and fully operational.

Can you diagnose generator performance issues?

Absolutely. We use advanced diagnostic tools to identify performance problems such as startup failures, power fluctuations, fault codes, or fuel-related issues. Our technicians pinpoint the root cause and provide effective solutions to restore reliable generator operation.

What should I do if my generator won’t start?

Can you help with generator fuel system issues?

Yes. We inspect, diagnose, and repair fuel-related issues involving propane, natural gas, or diesel systems. Proper fuel delivery is crucial for reliable generator performance.

Can you troubleshoot generator error codes?

Yes. We are trained to troubleshoot a full range of generator error codes using professional diagnostic tools. Whether the issue involves sensors, voltage output, fuel supply, battery health, or control board communication, we identify the cause and perform corrective actions to restore safe, dependable performance.

Installation & Setup

Do you help size the right generator for my home or business?

Yes. We evaluate your property’s power requirements, essential appliances, and future load needs to recommend the correct generator size. Proper sizing ensures reliable backup power, prevents overloading, and maximizes efficiency while keeping your home or business protected during outages.

Do you offer free estimates for installations?

Yes. We provide free, no-obligation estimates for generator installations. Our team evaluates your site, discusses options, and explains costs so you can make an informed decision without hidden fees or surprises.

How long does a generator installation usually take?

Installation time typically varies based on several factors:

System complexity (size and type of generator)
Site conditions (terrain, space, accessibility)
Electrical requirements (wiring, transfer switch installation)
Fuel type (propane, natural gas, or diesel)
Required permits or inspections
Additional equipment or upgrades needed

Can you assist with permitting requirements?

Yes. We guide you through all local permitting and inspection requirements, ensuring your generator installation meets city codes, safety standards, and utility regulations for a smooth and compliant setup.

Can you upgrade older generator models?

Absolutely. We can upgrade older generators by replacing outdated components, installing modern controls, or increasing capacity. Upgrades improve reliability, efficiency, and performance, extending the life of your system while meeting current power needs and safety standards.

What maintenance packages are available after installation?

We offer a variety of maintenance packages tailored to your generator and usage. Options include quarterly, semi-annual, or annual inspections, battery testing, oil and filter changes, load testing, and full system diagnostics. These plans keep your generator running efficiently, prevent costly repairs, and provide peace of mind year-round.

Maintenance & Testing

How often should my generator be serviced?

Generators should typically be serviced at least once a year.
Regular maintenance ensures reliability.
Prevents unexpected failures.
Keeps the system operating efficiently during power outages or emergencies.
Extends the generator’s lifespan.
Improves fuel efficiency.
Detects minor issues early.
Maintains warranty compliance.

Do you offer routine generator inspections?

Yes. Routine inspections identify potential issues early and maintain optimal generator performance and reliability. Our certified technicians check fuel systems, batteries, electrical connections, and mechanical components, ensuring your generator operates safely, efficiently, and is ready for any emergency, preventing costly repairs and unexpected downtime.

What is included in a standard maintenance visit?

A standard maintenance visit includes inspecting the engine, battery, fuel system, filters, oil levels, coolant, electrical connections, and safety systems. We perform test runs, check for error codes, clean components, and provide recommendations, ensuring your generator operates safely and reliably for years to come.

Do you provide battery replacement for generators?

Yes. We replace generator batteries to ensure reliable starting and proper power supply during outages.

Do you perform load bank testing?

Yes. Load bank testing simulates real power usage to ensure your generator operates at full capacity. It verifies performance, identifies potential issues, and prolongs system longevity.

Do you offer remote monitoring services?

Yes. We provide remote monitoring solutions that track your generator’s status, performance, and potential issues in real time. Alerts can be sent to your phone or email, allowing proactive maintenance and ensuring uninterrupted backup power when you need it most.

What safety checks do you perform during service?

We perform safety checks on fuel lines, electrical connections, transfer switches, exhaust systems, and emergency shutdown mechanisms, ensuring your generator operates safely and meets all manufacturer and local safety standards. Additionally, we inspect battery health, grounding, ventilation, circuit breakers, and control panels to prevent hazards and enhance reliable performance.

Our Core Values at Frontline Generacs

Reliability

For dependable generator solutions that are delivered on schedule and within budget, our clients can rely on us. Our goal is to guarantee that every installation, repair, and maintenance service is performed perfectly the first time, every time.

Expertise

Every job benefits from the unparalleled experience of our certified professionals. We handle all generator brands with expertise, accuracy, and care, from household standby systems to commercial generator setups and upgrades.

Commitment to Excellence

We work hard to achieve excellence in all we do, offering dependable, safe, and clean generator solutions that keep your property powered.

Pricing & Payments

Do you offer financing options?

Yes. We offer flexible financing options to help customers manage the cost of generator installation, maintenance, and repairs. Our team will guide you through available plans for affordable, reliable backup power.

What payment methods do you accept?

We accept cash, major credit cards, checks, and financing payments, making transactions simple and convenient for our customers.

Do you offer discounts for seniors, military, or first responders?

Yes. Frontline Generacs values our community and offers special discounts for seniors, active military personnel, veterans, and first responders. These discounts apply to installations, maintenance services, and certain repairs, helping make reliable backup power more affordable for eligible customers.

Can I bundle installation and maintenance services?

Yes. Bundling installation and maintenance services provides cost savings, simplifies scheduling, and ensures your generator is installed and maintained under one comprehensive plan for reliable performance and peace of mind.

Equipment Types

What types of generators do you work with?

We service a wide variety of generators, including standby, portable, residential, commercial, propane, and natural gas models. Our team is trained to handle both Generac and other major brands, ensuring reliable installation, maintenance, and repair solutions tailored to your needs.

Do you service commercial generators?

Yes. We provide full service for commercial generators, including installation, maintenance, repair, and performance testing, ensuring businesses maintain uninterrupted power and minimize downtime during outages or equipment failures.

Do you service portable generators?

Yes. We maintain, repair, and troubleshoot portable generators to ensure safe, reliable, and efficient operation whenever you need backup power.

How long do Generac generators typically last?

Generac generators are designed for long-lasting performance, typically lasting 15–20 years with proper maintenance. Lifespan depends on usage, fuel type, environmental conditions, and consistent service. Regular inspections, oil changes, and load testing help extend life, ensuring reliable performance during power outages and protecting your investment.

Warranty & Certification

Are your technicians certified to work on Generac generators?

Yes. All Frontline Generacs technicians are factory-trained and certified to install, service, and repair Generac generators. Their expertise ensures safe, compliant, and efficient handling of all Generac systems.

Do you provide warranty support for Generac products?

Yes. We handle warranty support for all new Generac generators, assisting with claims, repairs, and replacements as needed. Our team ensures that any covered issues are addressed quickly, maintaining the integrity of your generator and compliance with manufacturer terms.

Special Services & Extras

Can you help with generator noise reduction solutions?

Yes. We provide customized generator noise reduction solutions, including sound-attenuating enclosures, vibration isolation, and strategic placement. These measures minimize operational noise, enhancing comfort for homes and businesses, while maintaining full generator performance, efficiency, and reliability during power outages

Do you provide generator fuel delivery coordination?

Yes. We can coordinate fuel delivery for propane or natural gas generators, ensuring your system stays operational during extended outages or emergencies without interruptions.

Can you upgrade or modernize generator controls?

Absolutely. We offer generator control upgrades and modernization, including advanced remote monitoring, smart control panels, and system automation. These upgrades improve efficiency, reliability, and ease of use, allowing you to monitor performance, receive alerts, and optimize backup power management while extending the lifespan of your generator system.

Ready for Reliable Generator Installation in South and central texas?

Keep your home or business running strong with a free, no-obligation generator assessment today.

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